If you would like to speak to Communications Solutions UK direct please call 0844 477 1622

Ordering   Security   FREE Delivery   Returns  Glossary  Legislation

Ordering

1. To place an order browse our wide range of VoIP products and simply click 'Buy Now' on the product page.  This will take you to your shopping cart.

2. Your shopping cart will appear each time you add a product to it. If you wish to continue shopping click 'Keep Shopping' in the shopping cart screen. 

3. You can update and amend the items in your shopping cart at any time, by simply clicking on the 'Shopping cart' button at the top of every page.

4. Once you are happy with your order, click 'Checkout' in the shopping cart. This will then prompt you to Sign In or Register with Communications Solutions UK.

5. You can purchase products using most major credit or debit cards.  Please note however that we do not accept American Express.

6. If you prefer you can order over the telephone, please call us on 0844 477 1622.

7. Communications Solutions UK reserve the right to change prices without notice. Ring to confirm prices. All goods listed include VAT at the rate of 17.5% where applicable.

8. Communications Solutions UK shall not be liable for any consequential loss however this arises. 

9. English law applies to all transactions.

Security

1. Communications Solutions UK make security a priority.  Ordering online with Communications Solutions UK is simple, safe and secure. All credit cards used to purchase products with Communications Solutions UK are encrypted within the software when an order is placed.

2. Credit card details are never viewed in the form of clear text on any website and are never sent via an unsecured connection.

3. Communications Solutions UK will not pass on any personal details provided to any third parties.

Delivery

1. All delivery charges are included in the prices shown.  These cover deliveries to mainland UK destinations.  Additional charges will be made for deliveries to other destinations.  Please email us for a quotation stating the location where you require the goods to be sent to.

2. All goods will be dispatched to arrive with you in 3 to 5 working days from the date of order.  If however there is likely to be an extended delivery period, we will endeavour to notify you.

3. You can check the status of your order at any time by visiting the website and clicking on 'Order Status'. This will prompt you to log in.  Once logged in the details of your order will be displayed.

Glossary

Adaptor	This is a device that is used to connect a non compatible item with another.
Battery Status Indicator	This tool advises the user of the battery level, this can be in the form of an LED light or even a electronic measure on a mobile telephone.
Bluetooth®	This is short range wireless connection which easily connects Bluetooth® devices e.g. mobile phones, PDA’s, PCs, Printers etc with each other.
Compatibility	If an item is compatible with another it means it’s designed to work along side it without modification.
Data	This refers to information that can be transferred between Bluetooth® devices e.g. Photos, contact information, music, files.
Device	The device refers to the Bluetooth® enabled item.
Device Class	This determines the maximum wireless range for a Bluetooth enabled product. There are 2 different classes: Class 1 - Up to 100m Class 2 - Up to 10m.
DSP	Digital Signal Processing. This technology filters out unnecessary sound/noises that can prevent clear quality calls.
Ear Gel	These are components that can be attached to a headset and worn in the ear for a more direct sound. Ear gels can be a more comfortable and secure alternative as they usually come in different sizes.
Ear Loop	These are attachments on headsets which fit over the ear for a more comfortable and secure wearing style.
Frequency Hopping	This is the repeated switching of frequencies between different channels during radio transmission. Bluetooth® uses 10 channels, it minimises unauthorised interception and also prevents busy channels.
Interference	This happens when electromagnetic waves interfere with each other. For example electromagnetic waves from a mobile phone may cause interference with radio waves in a stereo speaker.
LED Indicator	Light Emitting Diode. This is a small device which emits a light as a form of a message e.g. some devices have multiple colours which each stand for a different message. Red could mean low battery, green fully charged.
Lifter	This is a device that is attached to the base unit of your telephone which is used to lift the handset when using a wireless device.
Multipoint	Usually Bluetooth® supports P2P which can only accept 1 connection at a time. Multipoint allows more than 1 active connection at a time e.g. a phone or office phone might be hosting a call with a Bluetooth® headset whilst simultaneously synchronising data with a PDA or laptop PC.
Noise-cancelling	This reduces background noise that’s transmitted to someone on the other end of a phone line.
Omnidirectional	This type of microphone is sensitive to sounds coming from all directions.
Pairing	This happens when Bluetooth® enabled devices agree to communicate with one another. When a device recognises another device that it has previously been paired with, it becomes a trusted pair.
PDA	Personal Digital Assistant. These are personal computers which act as mobile phones as well as personal organisers, address books and note takers. These usually use a pen to activate functions on the menu pad.
Primary Device	When a Bluetooth® item is paired with another Bluetooth® device, the first item that is paired is the primary device. E.g. when Bluetooth headsets are paired to a mobile phone, the primary device will be the one that was used to make a call first.
Profiles Supported	These are different Bluetooth® communication methods which have different functions and abilities. Profiles are used as a way of organising them and ensuring that devices can work alongside each other. E.g. Hands free is a profile.
Range	The range refers to the distance in which you can operate your Bluetooth® device with another.
Standby	This is the amount of time a product can be switched on however in its lowest power mode.
Talktime	This is the amount of time a product will support talking time.
USB	Universal Serial Bus. An external interface device which communicates with a PC/Laptop, it can be used to transfer data, connect peripheral devices, plug-and-play and hot plugging. Most laptops/PCs have USB ports.
Voice Dialling	Some mobile telephones have voice enabled dialling which enables the user to record names in their phone book and when they wish to call them, they can say their name and the phone will respond to this and contact that person instantly.
VOIP	Voice Over Internet Protocol. Technology used to transmit voice conversations over a data network using the internet.
WiFi Environments	WiFi is a trademark for the certification of goods that meet assured standards for transmitting data over wireless networks.
WindSmart™	This technology reduces the noise that comes from windy environments which can disturb the quality of the call.
Wireless	A network or terminal that use electromagnetic waves to communicate between devices. This eliminates wires and cables.